Frequently Asked Questions

Yes. Azelane contains Potassium Azeloyl Diglycinate which has anti-acne effects and can help regulate sebum secretion.
Yes. I was formulated with sensitive skin in mind. However, any soap or wash no matter how mild can cause irritation when used improperly. Please make sure to us the Azelane Soap properly.
Wet your face and soap with fresh, cool water to properly wash your face. Then, create a foam by lathering the soap on your hands. Use this foam to gently wash your face for 20 seconds. Only wash your face with Azelane twice a day - once in the morning and once in the evening.
Azelane is also suitable for dry skin! To use, wet your face and the soap with fresh, cool water. Lather the soap on your hands until it creates a foam. Gently wash the foam over your face for only 20 seconds, twice daily - once in the morning and once in the evening. Overusing this product may lead to dryness and irritation, so please stick to these guidelines. To prevent dryness, we recommend using a lightweight moisturizer 2-5 times a day, depending on the severity of your skin dryness.
The best time to wash your face using Azelane is from 10 a.m. to 12 noon, but any time in the day should be fine. Washing your face at night before bed is also recommended, but any time during the night is fine. Please note that it's best to use Azelane no more than twice a day.
We recommend using fresh cool water to wash with Azelane Soap. Warm water may dilate superficial blood vessels and may accentuate facial redness.
Yes, you can use Azelane once a day and no more than two times a day.
Yes, use Azelane after double cleansing with cleansing oil, cleansing balm, or makeup remover.
Yes, you can also use Azelane on your neck. First, wet your face and the soap with fresh, cool water. Lather the soap on your hands to create a foam. Gently wash your face and neck with the foam for 20 seconds, twice a day - once in the morning and once in the evening. The neck is a sensitive area, so wash it with extra care to avoid any irritation.
Yes, you may use Azelane for treating back and chest acne. First, wet your skin and the soap with fresh, cool water. Next, lather the soap on your hands to create a foam. Then, gently wash your skin with the foam for only one minute, twice a day - once in the morning and once in the evening.
Yes, you may use Azelane as a body soap. Use gently for one (1) minute only, twice a day. Avoid rubbing and using body scrubs when using Azelane to prevent over-exfoliation.
Yes, you may use Azelane as a body soap over the affected areas. Use gently for one (1) minute only, twice a day. Avoid rubbing or using body scrubs when using Azelane to prevent over-exfoliation.
We don’t recommend doing so. Using ice on the skin can cause ice burns, which may cause more inflammation and acne eruptions.
When using Azelane, please avoid hydroquinone, tea tree, and lactic acid. For confirmation, kindly send us the complete list of ingredients in your skincare products so we can check them for you.
Please keep in mind that any cleanser or facial wash, no matter how gentle, can cause skin dryness when misused or in combination with too many acids or retinoids. Kindly use Azelane properly by lathering it on your hands to create a foam. Then, use the foam to wash your face gently for 20 seconds, only twice a day, once in the morning and once in the evening. We strongly recommend using a lightweight moisturizer 2-5 times a day, depending on the level of skin dryness.
It is safe to be exposed to the sun while using Azelane. Azelane does not cause increased sensitivity to the sun. However, continuous exposure to the sun can harm the skin and make it more susceptible to irritation over time, regardless of whether you use Azelane or not. The use of Azelane does not increase the likelihood of hyperpigmentation. Any hyperpigmentation due to sun exposure is unrelated to using Azelane.
Azelane contains Potassium Azeloyl Diglycinate, which can help reduce the production of melanin or pigments in the skin. This makes it beneficial for individuals with hyperpigmentation. However, if you have melasma, using Azelane alone may not be enough to improve your skin condition. You may need to supplement it with additional skincare products, sun protection, and in-clinic procedures.
Yes, Azelane contains Potassium Azeloyl Diglycinate, a derivative of Azelaic acid, which is a known topical treatment for Rosacea.
Yes, Azelane contains Potassium Azeloyl Diglycinate (PAD), a skincare ingredient that has anti-inflammatory properties. This helps in reducing redness that may occur due to acne marks. Additionally, PAD can also inhibit melanin production, which is helpful in lightening dark spots caused by acne.
Yes, it is okay! However, please note that retinoids can cause some dryness and sometimes irritation. Please make sure to use Azelane properly and consider using a gentle moisturizer in case of dryness. If you notice any signs of irritation, please immediately discontinue all topicals and consult your board-certified dermatologist.
Yes, it is okay! Although Benzoyl Peroxide is effective in treating acne, it can cause purging, burns, dryness, and irritation in some people. Using a gentle moisturizer is advised to alleviate any negative effects.
Yes! But, the effectiveness of treating acne with Azelane depends on the type and severity of the condition. It is not sufficient to rely solely on Azelane for treating acne. However, Azelane can be a useful cleanser for people with acne and oily skin because of its active ingredient, Potassium Azeloyl Diglycinate.
If you have tiny bumps or comedones on your skin, it indicates that your oil glands are hyperactive. Azelane contains Potassium Azeloyl Diglycinate, a skincare ingredient that regulates sebum or oil production. Regular and consistent use of this soap can help reduce the appearance of tiny bumps in the skin. Additionally, the mild exfoliating effects of Azelane can help dislodge the tiny bumps from pores over time.
Topical retinoids like retinol or tretinoin are necessary for treating acne scars. Azelane does not contain retinoids. However, using Azelane can help heal your acne faster, which may decrease your chances of developing acne scars in the future. If you already have acne scars, it is best to use a topical retinoid along with Azelane.
The lifespan of a product can vary depending on its usage and the number of people using it. For Azelane, you can generally expect it to last for approximately 1-2 months. To ensure it lasts as long as possible, make sure to keep it on a dry surface after each use.
To properly cleanse your face, it's recommended to use a makeup remover, cleansing oil, or cleansing balm first. After that, you can wash off any remaining residues with Azelane. However, it's important to use Azelane once in your double cleansing routine to avoid irritation.
Using two cleansers in your routine doesn't provide additional benefits. We suggest sticking to one cleanser only.
Please wash your face with Azelane up to two times a day only. Overusing it may cause irritation.
Most Azelane users are unlikely to experience purging, but potent anti-acne skincare can cause purging in some genetically predisposed individuals. Azelane contains powerful ingredients for acne treatment, which may cause purging in some people and can last up to 3-4 weeks. If you suspect you are experiencing purging, we recommend contacting us or consulting with a board-certified dermatologist.
Azelane can be used by patients who are 10 years old and above.
Yes, Azelane is safe for pregnant women,breastfeeding moms, and women trying to conceive.
The time to start washing your face after a laser procedure may vary depending on the type of procedure you had. If you use Azelene properly and gently, you may be able to wash your face the day after the procedure. However, it's best to consult your dermatologist to determine when to start washing your face after the procedure to ensure you take the appropriate measures.
Yes, you can use Azelane on the underarms! Wet the skin and soap with fresh, cool water to wash your underarms. Create a foam by lathering the soap on your hands and use the foam to gently wash the area for 20 seconds. Do this twice everyday, once in the morning and once in the evening. Using the soap more frequently than advised may cause irritation and dryness. In such cases, we recommend using a lightweight moisturizer 2-5 times daily, depending on the dryness level, to prevent dryness. If you experience any irritation, please stop using the product and consult with your board-certified dermatologist immediately.
Azelane has a mild exfoliating effect and may only cause some minor micro-peeling.
Any topical acne treatment should be used regularly for at least three months for immediate visible results. However, acne improvements may be noticed earlier or later than three months, as individual responses to acne treatment vary.